Neighborly franchise: AI Adoption Score 59/100
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Each figure links to the page that states it. Official: the company’s own filing, or the body that compiles the figure. Press · cross-check: a media report to check against the original. Not yet sourced: unit growth. The AI Adoption Score is FranchisePulse’s own editorial metric.
Neighborly (Home Services, headquartered in USA) operates 5,500+ units with +2.0% year-over-year unit growth, and scores 59/100 on the FranchisePulse AI Adoption Score for Q3 2026 — ranking #37 of 61 tracked franchise systems.
Neighborly describes itself as the world's largest home-services franchisor — 28 brands across North America and Europe, with all 19 North American brands ranked on Entrepreneur's 2026 Franchise 500 for a second straight year. AI adoption is consumer-app-led: the redesigned Neighborly app for homeowners is further along than franchisee-facing AI, though the company has also deployed an AI sales-coaching tool for franchise owners' outside sales teams. Growth is unsourceable; Neighborly does not publish a system-wide unit growth rate.
"World's largest home services company/franchisor" is Neighborly's own self-description, used repeatedly in its releases (attributed, not stated as independently verified fact)
Neighborly (PR Newswire) — "Neighborly Surpasses $4 Billion in Systemwide Sales..." (Feb 19, 2024) ↗Officialreviewed 2026-09-16All 19 North American Neighborly brands (not just "US") were named to Entrepreneur's 2026 Franchise 500, for the second consecutive year
Neighborly (PR Newswire) — "All 19 Neighborly Brands Earn Spots on Entrepreneur's 2026 Franchise 500 for Second Consecutive Year" (Jan 13, 2026) ↗Officialreviewed 2026-09-16| Sector | Home Services |
| Headquarters | USA |
| Units (approx.) | 5,500+ |
| Unit growth YoY | +2.0%Source pending |
| Region | North America |
| Founded | 1981 |
| AI Adoption Score | 59/100 · rank #37/61 |
| Figures last reviewed | 2026-09-16 |
AI Adoption Score breakdown
EDITORIAL METRIC · METHODOLOGY: franpulse.ai/data/franchise-ai-adoption-rate
How to read Neighborly’s score
At 59/100, Neighborly sits 4 points above the Home Services average of 55 and 4 below the 61-system index average of 63. It ranks #2 of 5 in its sector on AI, and #4 by unit count, ahead on AI of its size.
Marketing AI leads at 66 and training & support AI trails at 44, a 22-point spread. Data infrastructure is 2 ahead of operations AI. Unit growth of +2.0% is level with the sector median of 2%.
| Pillar | Neighborly | Home Services avg | Gap |
|---|---|---|---|
| Operations AI | 60 | 56 | +4 |
| Marketing AI | 66 | 54 | +12 |
| Training & Support AI | 44 | 48 | -4 |
| Data infrastructure | 62 | 59 | +3 |
HOME SERVICES AVERAGES · 5 SYSTEMS · INDEX SUB-SCORES ONLY
Where Neighborly uses AI today
- —Neighborly AI in the redesigned consumer app, learning each home's digital profile as customers use it, to support personalized reminders and seasonal checklists (June 2026)
- —Rilla, an AI-powered conversational intelligence and coaching platform, deployed for franchise owners' in-person outside sales teams (announced May 2026)