Home Instead franchise: AI Adoption Score 67/100
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Home Instead (Health / Senior Care, headquartered in USA) operates 634 (US) units with +1.4% year-over-year unit growth, and scores 67/100 on the FranchisePulse AI Adoption Score for Q3 2026 — ranking #22 of 61 tracked franchise systems.
Senior home-care franchise owned by Honor Technology since 2021. Honor's AI-driven Care Platform was running in only 57 of 625 U.S. offices — about 9% — at the end of 2024, according to Home Instead's own franchise disclosure document, so the network is far from running on it. The U.S. system grew slightly in 2025, from 625 to 634 offices. Outside the U.S., its franchisee count fell from 624 to 501 between the 2025 and 2026 filings, with Australia, New Zealand, Ireland, Switzerland, the Netherlands and France no longer listed.
Honor acquired Home Instead on August 6, 2021, announced by Honor CEO Seth Sternberg
Honor — "Honor acquires Home Instead" (Aug 6, 2021) ↗Officialreviewed 2026-09-16Only 20 Franchised Businesses used the Care Platform continuously through 2023-2024, plus 37 using it under 24 months as of Dec 31, 2024, out of 625 total U.S. outlets (about 9% total adoption, excluding the 6 affiliate-operated outlets)
Home Instead, Inc. — 2025 FDD, Item 19 Section II narrative, PDF p. 64 ↗Officialreviewed 2026-09-16As of Dec 31, 2024, Home Instead had 624 international franchisees/licensees outside the U.S., across 11 countries including Australia, Ireland, New Zealand, Switzerland, France and the Netherlands
Home Instead, Inc. — 2025 FDD, Item 20 narrative, PDF p. 77 ↗Officialreviewed 2026-09-16As of Dec 31, 2025, Home Instead had only 501 international franchisees/licensees outside the U.S., and the country list had shrunk to just Canada, Germany, Japan, Singapore and the United Kingdom — Australia, Ireland, New Zealand, Switzerland, France and the Netherlands no longer listed
Home Instead, Inc. — 2026 FDD, Item 20 narrative, PDF p. 76 ↗Officialreviewed 2026-09-16| Sector | Health / Senior Care |
| Headquarters | USA |
| Units (approx.) | 634 (US) |
| Unit growth YoY | +1.4% |
| Region | North America |
| Founded | 1994 |
| AI Adoption Score | 67/100 · rank #22/61 |
| Figures last reviewed | 2026-09-16 |
AI Adoption Score breakdown
EDITORIAL METRIC · METHODOLOGY: franpulse.ai/data/franchise-ai-adoption-rate
How to read Home Instead’s score
At 67/100, Home Instead sits 9 points above the Health / Senior Care average of 58 and 4 above the 61-system index average of 63. It ranks #1 of 2 in its sector on AI, and #2 by unit count, ahead on AI of its size.
Operations AI leads at 74 and training & support AI trails at 50, a 24-point spread. Operations AI is 4 ahead of data infrastructure. Unit growth of +1.4% is 2.9 points below the sector median of 4.3%.
| Pillar | Home Instead | Health / Senior Care avg | Gap |
|---|---|---|---|
| Operations AI | 74 | 60 | +14 |
| Marketing AI | 62 | 59 | +3 |
| Training & Support AI | 50 | 46 | +4 |
| Data infrastructure | 70 | 61 | +9 |
HEALTH / SENIOR CARE AVERAGES · 2 SYSTEMS · INDEX SUB-SCORES ONLY
Where Home Instead uses AI today
- —Honor's AI platform, used across the Care Platform, matches Care Pros to clients, spots coverage gaps, and reassigns visits automatically to keep care continuous — per CEO Seth Sternberg, May 2025.